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Notes On Relationship Marketing

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... 2 Marketing Article #1: Emerging Marketing * Because of the sophisticated IT systems, customer records, and marketing expertise contious relationship marketing Partnering Programs: The third type of CRM programs is partnering relationships between customers and marketers to relationship (Tehrani, 1997). Loyalty marketing, one-to-one marketing, data mining, and many other external marketing loyal ones are equally important aspects of marketing. Thus, he proposed relationship marketing as "attracting, why CRM is replete with opportunities for research studies. In the early 1990's the concept of relationship marketing was formally introduced into the field of services marketing. ...



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Sources list for NOTES ON RELATIONSHIP MARKETING:

Gronoos, C. August 1994, From marketing mix to relationship marketing: Towards paradigm shift in marketing, Asia-Australia Marketing Journal, vol. 2, no. 1.
Relationship Marketing

Gronroos, C. (1994). From marketing mix to relationship marketing: Towards a paradigm shift in marketing. Asia-Australia Marketing Journal, 2(1), 9-29.
Customer Satisfaction

Gronroos, C. From marketing mix to relationship marketing: towards a paradigm shift in marketing. Asia-Australia Marketing Journal 2.1 (1994): 9-29.
A Well-Trained and Skilled Workforce

Batterley, R., 4 October 2002, Unlocking the secrets of relationship marketing. www.bandt.com.au/news/88/0c011588.asp (Richard Batterley is regional strategy and planning director, Carlson Marketing Group)
Relationship Marketing

Niscioli, P. 16th July, 2003, Case Study - A Para//el Experience, Communications Coordinator, parallelo, Adelaide, South Australia. Trevella, P. 2003, Relationship Marketing - Life in the Trenches, Marketing Coordinator, Royal New Zealand Ballet.
Relationship Marketing

 


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